College Grievance Redressal Cell

The Grievance Redressal Cell at St. Teresa’s Institute of Education aims at promoting and maintaining a conducive and unprejudiced educational environment by attempting to address genuine problems and complaints of student-teachers.

Composition of College Grievance Redressal Cell

# Member of Committee Designation
1 Dr. Sr. Tanuja Waghmare Chairperson
2 Dr. Cerena D'Cunha Member
3 Dr. Cindrella D’Mello Member Secretary

Objectives of College Grievance Redressal Cell

  1. To maintain the dignity of the institute by upholding cordial relationship between student-student, student-teacher and student-administrators.

  2. To encourage the student-teachers to express their grievances related to academic, administrative, personal and co-curricular activities freely without any fear.

  3. To advise the students of the institute to respect the rights and dignity of one another and upholding utmost self-control and patience whenever any occasion of crisis arises.

  4. To advise all the students to renounce from stirring students against other students, teachers and college administration.

Role and Functions of College Grievance Redressal Cell

  1. To receive the applications of the students from the portal available on the website of the Institute and process them further.

  2. To attend all applications relating to the grievances of the students.

  3. To entertain and consider the grievances of the students. It may hear the students in person by giving opportunities of hearing.

  4. To hear all the concerned parties and settle grievances as early as possible.

  5. To counsel the students whenever necessary to resolve their grievances.

  6. To give advice to the students through correspondence.

Online Grievance Redressal System

All aggrieved students can approach the College Grievance Redressal Cell and submit their grievance through the online portal. The committee shall strive to resolve the issue within 15 days from the date of the receipt of the grievance.

The application form for Redressal of Grievances can be accessed by clicking on the following link: https://forms.gle/262iVgqPd9S6rq2y9

One may refer to the University Circular for more details regarding the grievance redressal process.

Documents Links
Mumbai University Circular for Procedure and Directives of College Grievance Redressal Cell: https://grievance.mu.ac.in/main_circulars/guidelines_for_cgrc.pdf
UGC Circular on Online Students Grievance Redressal Portal Facility : https://grievance.ugc.ac.in/

Process for addressing the Grievance:

  1. Committee will meet to solve the issues faced by student teachers with a definite time frame of 15 days or earlier as per the gravity of the situation. Upon receipt of complaint, the teacher educators of the Committee will intimate the Principal

  2. At this stage, based on the nature of the complaint and severity of its possible impact, the Principal will take action to proceed on addressing the concerns while keeping the ethos of the institution.